Refund if no group is formed
The product you reserved for on Niceday may require a minimum number of participants to form a group. If Niceday and the cooperating experience provider both confirm that the group cannot be formed before the departure date, Niceday will notify you in advance and refund the full amount.
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General product refund process
You can cancel your order by going to "Bookings" at the top right of the Niceday website → select the order you want to cancel → click "Cancel Order" at the bottom. (I) Refund Rules after the reservation is completed ・If you apply for cancellation ...
How to confirm the refund is completed?
After cancelling a booked service, you will receive a cancellation confirmation via email or you can check the status of your order in the "Bookings" section at the top right of the Niceday website. Please note that the speed at which banks process ...
Price match rules
If the price of a product or service purchased on Niceday is higher than the same product or service on other channels, just tell us through online customer service within a week after the purchase to the departure date. If we confirm it is true, we ...